Brand
How is ‘Mucky Pod’ related to Dirty Hippo?
‘Mucky’ = Dirty
‘Pod’ = The collective name for hippos
‘Mucky Pod’ is the kids series of Dirty Hippo.
Product
What guarantee do you offer on your products?
We offer a painless process to exchange faulty products.
Due to the nature of our products, items you wish to exchange should remain unwashed and never worn.
Defective used or washed products are handled on a case-by-case basis.
Are your sizes big or small?
Please review the product detail for size information. Our products come in different cuts and each cut will have a different fit. The product detail refers to the relevant sizing chart for exact size information, but also indicate if the size is generally perceived big or small.
I do not like my shirts too tight, will I like the fit?
Please refer to the product description for the cut detail. A “fitted cut” is meant to fit tightly around the body’s contour; to create a “body-hugging” effect. The “slim fit” is designed as not too loose, yet not tight. “Regular” indicates a wider, loose fitting shirt.
A fitted cut, one size up, will provide a comfortable fit for a person preferring a looser fitting shirt, while not looking oversized.
Can you notify me of new products?
Absolutely! If you wish to be notified of new products, product development, voting opportunities, projects, etc. you can join any of our two-way channels (Facebook, Twitter and Instragram) or subscribe to our newsletter on the bottom of this website.
Are your products only available online?
No. You can also find us at the Cowhouse Market on Saturdays.
Orders
How do I track the progress of my order?
Once we have received full payment for your order we will compile the parcel and notify the courier company of the collection. The courier company immediately provides us with a tracking number which we promptly add to your order. Our order management system will send you an email with any changes made to your order, including status changes (e.g. when order is flagged as completed).
Why haven’t I received any communication from you regarding my order?
Please make contact with us if you have not receive any communication from us within 16 working hours from successfully submitting your order.
You do not have the product I want in stock, can I still order it?
Unfortunately not, we do not process “backorders”.
You are welcome to contact us with your requirements and we will keep you updated on our re-stocking process.
What if I do not like the product that I have purchased?
We will gladly exchange items that are unwashed and never worn.
Please refer to our exchange policy for the exchange process and charges.
Payment
How secure is your online payments?
DirtyHippo.co.za does not process your payment transaction directly. To facilitate the payment, we will automatically direct you to Payfast.co.za. Payfast is an extremely secure, online payment gateway who handles your information with the utmost security and protection.
More information on Payfast.co.za.
What payment methods do you provide?
We can process VISA, Master Card credit card and EFT payments directly and online.
Please contact us if you wish to use any other method of payment.
Can I pay with EFT?
Yes, Payfast offers an EFT payment option.
Delivery
How long does delivery take?
Deliveries within the borders of Johannesburg, Pretoria and Cape Town are normally delivered the following business day. All other areas are can be expected within two to three business days.
How much does shipping cost?
Deliveries within the borders of Johannesburg, Pretoria and Cape Town are R70.00 while all other areas are R90.00.
Can we collect our order from your premises?
We, unfortunately, do not offer a collect option.
Can you send my order via SA Post Office?
SA Post Office services are currently way too unreliable and we have suspended this option until further notice.
Website
I have encountered a problem on your website. How do I let you know?
We take our website and online channels extremely serious and strive to provide an easy, intuitive and stable, fault-free service. If you experience any problems, difficulty or disappointment using any of our online channels, please let us know immediately.
Should our website’s online Contact Us form give you any hassle, please send us an email to hello@dirtyhippo.co.za.
I have noticed information on your website that seems incorrect. Can you confirm?
We are committed to build an honest and transparent brand. If you suspect that we are providing incorrect or inaccurate information about any of our products, services, offerings, specials or any information, please let us know as soon as possible. Though we are totally awesome people, we are human after all.
I have submitted a question using your Contact Us form and have not received any feedback. Why not?
While we monitor our email inboxes every day, the entire day, email is unfortunately somewhat susceptible to fail every now and then. If you have not received any feedback from us within two business days, please re-submit your detail or send your communication to hello@dirtyhippo.com.
Resellers
We love your products and would love to sell them through our shop. Do you have a reseller offering?
Yes, we are constantly looking for more distribution points.
Please complete our Reseller Application form or send an inquiry to reseller@dirtyhippo.com.
How do I become a Dirty Hippo reseller?
Please complete our Reseller Application form (http://dirtyhippo.co.za/reseller).
New applications are validated, considered and processed within five business days.
Once you have received your account detail you qualify for a reseller’s discount.
We would love to stock your products, but do not know which to order. Can you assist us in selected the most popular items?
Yes, of course. We will assist you in compiling the best product set for your budget.
We also offer a few standard packages which already include our best performing products.
What is the minimum requirements to become a reseller?
Most importantly, resellers must proof their retail presence and provide information regarding their footprint and reach.
Though we do not have an expected minimum sales volume, orders must exceed 30 items per order.
Can we obtain exclusive distribution rights for a certain geographical area?
Exclusivity rights can be negotiated based on agreed sales targets.
How long will an order take to be delivered?
Order fulfillment duration is directly dependent on the size of the order. Small orders may be fulfilled within three business days. Very large orders has to be manufactured to order and could take as much as three weeks to complete.